FAQ
Frequently asked questions
Helpful answers about in-home care and how to get started with Serenity. Don’t see your question? We’re just a phone call away.
What is in-home care?
In-home care is non-medical support that helps people manage everyday activities — like bathing, dressing, meals, light housekeeping, and companionship — in the comfort of their own home instead of a facility.
Who can benefit from home care?
Home care can help older adults and anyone who needs a hand with daily activities because of aging, illness, disability, or recovery. It also gives family caregivers welcome peace of mind and support.
How do we get started?
The easiest way to begin is a simple phone call. Call us at (989) 372-1002 or send a message through our Contact page, and we’ll talk through your situation and next steps.
Is care personalized to each client?
Yes. We take time to understand each person’s needs, preferences, and goals, then shape the support around them so it fits their routine and their home.
Does Serenity provide medical or nursing care?
We provide non-medical in-home care — help with everyday activities such as personal care, companionship, meal preparation, light housekeeping, and medication reminders. We don’t provide skilled nursing or medical treatment, but we’re glad to support your family alongside your own doctors and medical providers.
How much does in-home care cost?
Cost depends on how much support you need and how often — from a few hours a week to daily visits. The best way to get an accurate idea is a quick phone call, where we can learn about your situation and walk through the options together. Call us at (989) 372-1002.
How many hours of care can we schedule?
We build a schedule around each client’s needs — whether that’s a short visit a few times a week or longer daily support. Tell us what would help most and we’ll do our best to make it work.
Can we request a specific caregiver?
Yes. We do our best to match each client with caregivers who suit their needs, routines, and personality, and we always welcome your preferences. If something isn’t quite the right fit, just let us know and we’ll make it right.
How are your caregivers screened and trained?
Our caregivers are chosen with care and supported through training, background checks, and continuing education, so clients are looked after with both skill and genuine compassion.
What areas do you serve?
We provide care in Saginaw and communities across the greater Great Lakes Bay Region and Mid-Michigan. Not sure if you’re in our area? Give us a call and we’ll gladly let you know.
Where is Serenity Homecare Solutions located?
Our office is at 804 S Hamilton St., Suite 108, Saginaw, MI 48602. Reach us by phone at (989) 372-1002 or by email at info@serenityhcss.com.
How can I join the Serenity caregiving team?
We’re hiring compassionate caregivers. Visit our Careers page and complete the application to get started — we’d love to hear from you.
Still have questions?
Our team is happy to talk things through with no pressure. Call us or send a message and we’ll help you find the right next step.